Privacy Policy

Our aim at Neds Noodle Bar is to serve the Number One Noodles in a Box. This means we are fully committed to protecting the privacy of all our customers. This includes protecting the personal information and data of all visitors who access our website or order over the phone or through third party intermediaries (collectively, the “Services”.) This privacy policy (“Privacy Policy”) explains how Neds Noodle Bar and our subsidiaries collect, share and use your personal information when you visit our website via desktop, mobile and tablet (our “Sites”). You’ll also find information about how you can exercise your privacy rights. By using our Services you agree to Neds Noodle Bar using your personal information as described in this privacy policy.


The terms “we”, “us” and “our” are each intended as reference to Neds Noodle Box Holdings Limited, and includes our sub brands, licensed brands and subsidiaries. Neds Noodle Box Holdings Limited is the data controller of this site. If you have any questions about how we treat your personal data, please contact the Data Protection officer by emailing


When you register to place an order or apply for a job, we collect personal information such as your name, address, telephone number and email address that is provided by you. This is so we can:

  1. Process and deliver your order through our sites. We collect this information and share with our restaurants and courier partners. We have a legitimate interest to collect this information so we can process your order and provide our service to you. If you fail to provide this information, then you may not be able to place an order via our restaurants.
  2. Help us develop our product and services (for example by asking for feedback. We have a legitimate interest to collect this information so we can develop and tailor our product and improve the services we offer to you.
  3. To ensure you receive marketing and offers that are of most interest and relevance to you. To help us achieve this we may share your data with third party analytics companies to understand your purchasing options. We have legitimate interest to collect this information: to get to know your preferences and to personalise our offers to you and improve the marketing you receive from us.
  4. Send status updates on your order. We have a legitimate interest to collect this information so we can improve the service to you by enabling you to live track your order.
  5. Reply to order queries and questions to resolve problems. This includes when you contact us through third party websites and survey plug ins. One of our Stores may contact you directly via phone or SMS to deal with a problem or facilitate delivering your order correctly.
  6. Notify you of changes or updates to our services, terms of service or privacy policy.
  7. Use activity information so we can provide you with an improve experience and give you access to your order history preferences.
  8. Enable you to collect loyalty points through our loyalty programme.
  9. Send you a receipt and transaction information directly related to your order. We collect digital information such as your computer IP address, browser type and version and anonymous information collected by cookies when you are browsing our Sites. We collect this information to help us understand how to improve our service and Site and to ensure that the content on our Sites is presented to you in an effective manner. We engage third party processors to process the payment of your order online when you pay by card. If you consent to them doing so, the third party processors may store your payment card details to speed up your transaction time. The password you create on our website is stored by us but fully encrypted and not accessible to us.




Neds Noodle Bar places great importance on protecting your information from and against unauthorized access and against unlawful processing, accidental loss, destruction and damage. We trust Livepepper and our EPOS companies to implement appropriate technical and organization measure to safeguard such information. Your information is stored on their secure servers. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of any data transmitted to our Sites and any transmission is at your own risk.


Neds Noodle Bar will retain your personal information for no longer than is necessary to fulfil the purposes described in this Privacy Policy. We may also retain certain elements of your personal information for a period after you delete or deactivate your account for our legitimate operations such as record keeping and to comply with our legal obligations. Whenever we retain your information we will do so in compliance with applicable laws. Your data is automatically deleted 3 years after your last connection. Should we delete your data, you will lose all loyalty points attached to your account.


You can access your account at any time to review and update your personal information. You can also contact us to ask us to delete your personal information, restrict its processing or request that it be ported to a third party. You have the right to unsubscribe from the marketing communications we send you by using the unsubscribe functionality in any marketing communication you receive from us or by amending your profile accordingly. You also have the right to receive a copy of your data, if you wish to do so, please contact us via email at


We may link to other websites which are not within our control. Once you have left our Sites, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website in question.


We may update this Privacy Policy from time to time in response to changing legal, technical or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws. We encourage you to periodically review this page for the latest information on our privacy practices.


If you wish to receive a copy of your data, correct or restrict your data, erase your data or have any questions about our Privacy Policy, please contact us via email at